Accommodation
Book now with confidence
Book your room on www.hotelbloom.com, taking advantage of our best available rates. You will receive a reservation confirmation number. If you find, within the next 24 hours, a lower rate for an equivalent offer on another Internet site (same hotel, same dates, same type of room, same sales conditions, etc.), fill in the online claim form on our site to submit a claim under the ‘Best rate guarantee’.
Our customer service, after verifying the information you provide, will confirm your reservation on a complimentary basis (same meal plan as the initial reservation).
You will enjoy your stay with the guarantee of getting the best price for your room. So why book anywhere else?
To submit a ‘Best rate guarantee’ claim, please fill in the claim form below (* required).
Terms and Conditions
Definition
If you book a room on www.hotelbloom.com and find (within 24 hours) an equivalent offer on another website for the same hotel at a lower price, we will offer you your stay for free.
Application of the guarantee
The ‘Best rate guarantee’ applies to reservations Hotel BLOOM! made on the Internet site www.hotelbloom.com and for which a confirmation number has been issued to validate the reservation. To submit a claim under the ‘Best rate guarantee’, you must fill out the online claim form at Hotel BLOOM! site.
Applicable rates / Exclusions
The ‘Best rate guarantee' applies solely to Hotel BLOOM! room bookings, excluding the sale of rate packages/special offers (including an offer proposed at the hotel, transport services or any other service related to the room booking). The rates covered by the ‘Best rate guarantee’ must be accessible to the public and available for reservation; expressly excluded are:
- group rates
- corporate rates
- rates granted to conference and seminar organizers
- rates granted to Hotel BLOOM! partners and employees
- rates granted to Hotel BLOOM! Employees
Type of rooms
The ‘Best rate guarantee’ applies to an equivalent type of room as that which was booked on www.hotelbloom.com . The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the customer service.
Dates and length of the stay
The ‘Best rate guarantee’ applies to the same dates as the stay booked on www.hotelbloom.com. For claims concerning a booking of two or more consecutive nights, the ‘Best rate guarantee’ applies on the basis of the price per night and not on the total amount of the stay.
Currency
If the rate found on another Internet site is given in a currency different from that of the rate booked on www.hotelbloom.com, the customer service will convert this rate into the same currency as the rate offered on www.hotelbloom.com. The exchange rate used will be the exchange rate in effect on http://finance.yahoo.com/currency at the time of the verification. After the rate is converted, Hotel BLOOM! reserves the right to refuse a claim, in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.
Sales of conditions
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on www.hotelbloom.com in order for the ‘Best rate guarantee’ to apply. This concerns in particular:
- prepayment and deposit requirements
- cancellation conditions
- conditions regarding modification of the reservation
Filing a claim
You can access the online claim form at www.hotelbloom.com. All required fields must be filled in and the completed form validated. Any incomplete claim will not be accepted. A claim may be made within the 24 hours following the booking made on www.hotelbloom.com, as attested by the time on the reservation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the ‘Best rate guarantee’ does not apply.
Handling of claims
After verification by the customer service, the ‘Best rate guarantee’ will be granted if your claim meets all the conditions of application. The customer service will send you an e-mail giving you the confirmation number of your reservation. In the case of a prepaid reservation rate, the hotel will reimburse on the credit card initially debited online. If the claim does not meet the conditions of the ‘Best rate guarantee’, the customer service will send you an e-mail stating that the guarantee cannot be applied. In the case that you wish to cancel the reservation made on www.hotelbloom.com, the sales conditions applicable are those stated in the sales conditions presented on the site.
Liability
Hotel BLOOM! declines any responsibility regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Internet site other than www.hotelbloom.com. Hotel BLOOM! reserves the right to modify or terminate the ‘Best rate guarantee’ and the terms and conditions of this guarantee at any time and without prior notice.
